Coolkidz's mission is to exceed our customers expectations both in service and product. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz customer service at sales@coolkidz.net.au. Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a cheque for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.

Address for returning good(s);
Coolkidz Australia
P.O.Box 1334
Camberwell, Vic 3124

In the event that the good(s) are faulty, the customer may request a refund. In most cases however the product(s) is replaced.

For any other inquiry regarding an order or product please email sales@coolkidz.net.au